Linde Gas Case Study

The Situation

After the Linde Group acquired multiple entities throughout the late 90’s and into the early 2000’s, in 2004 the refrigeration business unit is spun off to form “Linde Kältetechnik GmbH & Co. KG”; this company is sold to the Carrier Corporation, a subsidiary of United Technologies Corporation.

In the 2004 financial year, The Linde Group generated revenue of EUR 14.127B, making it the largest gases and engineering company in the world with approximately 65,000 employees working in more than 100 countries worldwide.  The Group comprises three Divisions: Industrial Gases & Healthcare, Engineering, and Gist

The largest division, Linde Gas, has three reportable segments – EMEA (Europe, Middle East and Africa), Asia/Pacific and the Americas.  The new Safety Director of Linde Gas (southern region) of the Americas engaged the services of Strategic Internet LLC to design its Safety and Compliance intranet as most of their operations were still using paper documents and manual processes.

The Solution

After a series of discovery sessions to assess their current situation we decided upon three primary goals.  First, scan all paper documents and convert them to PDF files and organize them according to their internal hierarchy.  This enabled them to bring years of history forward into the Internet age.

Second, we designed and developed a custom Enterprise Resource Planning system in which to incorporate all of the PDF files and establish processes whereby all future reports, communications, images, files, etc. would be generated electronically moving forward.

Third, we designed and developed new online on-boarding orientation and training platform so that all new employees going forward could dispense with the paper-based training manuals, handwritten tests, and reports.

The Results

The Southern Region of Linde Gas was transformed from the 20th century into the 21st century in a matter of a few short years.  Paper-based transactions were completely eliminated.  New Employee Orientation (NEO) was a huge success.  Employees were quickly engaged and entertained as they participated in multimedia online training – helping them get up to speed faster and fuller than at any time in the past.

The Safety Management System (SMS) was updated and integrated with their new ERP system.  Executive management throughout the company was thrilled with the outcome.  Shea and his team received high praises from everyone in every department across the organization.

Linde Gas Case Study