Airgas Case Study

The Situation

Strategic acquisitions spurred significant early growth.  Starting in the early 1980s, the U.S. market for industrial gases was dominated by a few major producers.  By the mid-1990s, with $1.5 billion in sales and over 250 acquisitions, Airgas was ripe to embrace new challenges to ensure lasting value.  The 2000s saw a significant ramp up of scale with the major acquisitions of industry giant Air Products and Linde’s bulk-gas business, which then gave Airgas 10 percent of the U.S. bulk-gas market.  The company also increased its value by expanding beyond gas distribution to gas production.  By 2010, Airgas was producing 30 percent of the gases it sells. 

In 2007 Strategic Internet LLC was contracted to do for Airgas what it had previously done for Linde Gas.  Although the corporate office had begun development of the of the company website, the Safety & Compliance departments were still operating on a much outdated system in need of a major upgrade.

The Solution

After a series of discovery sessions with management throughout all regions nationwide it was unanimously decided to implement an online New Employee Orientation system similar to what Linde Gas had.  It was also decided to design and build a custom Intranet that all regions could use to communicate everything related to Safety & Compliance.

New videos, advanced online training and on-boarding systems were designed, developed, and integrated into the Intranet.  All safety and compliance related content spread all across a multitude of locations was digitized and loaded into the central repository on the new Safety & Compliance Intranet where everyone had easy access.

In 2012 security was beefed up and all content was locked down behind a secure login.  In February of 2015 a completely redesigned system with one integrated database and a new UX was launched to the delight of executives across the nation.

The Results

While the corporate website and intranet are used for content applicable to all departments, the Safety & Compliance Intranet (Safe-T-Net) is used daily by executives and management throughout the company to manage communication effectively and efficiently.

The system has received high praises from managers in virtually every region across the nation.  The Strategic Internet team responds to support requests usually within minutes to hours and that has executives thrilled by the level of service that is second to none.

Airgas Case Study